Orders
How can I place an order?
You can place an order by browsing our products, adding items to your cart, and following the checkout process. If you need assistance, our customer service team is here to help.
Can I modify or cancel my order?
Orders can be modified or canceled within a limited time after placing them. Please contact us as soon as possible to make changes, as we process orders quickly.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods, which will be displayed at checkout.
Shipping
How long will it take to receive my order?
Shipping times vary based on location and shipping method chosen. Standard shipping generally takes 5 business days, while embroidery and print order usually carry a 15-20 working day dispatch time
Do you offer international shipping?
At present we only ship to the UK however we are looking for shipping partners to cover international shipping at a cost effective rate
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your order’s progress on our website or through the carrier's site.
Returns
What is your return policy?
We accept returns within 14 days of delivery if the items are in original, unused condition.
Can i exchange for another size?
Once the product has been return to ourselves we will refund allowing you to buy the correct size you require.
When will I receive my refund?
Refunds are processed within 5 business days after we receive and inspect your returned item. You’ll be notified once your refund is issued to your original payment method. Payment providers can take up 15 working days to fully refund